Terms & Conditions
The master account agreement covering eligibility, account conduct and termination rights.
LEGAL REFERENCE
Our Terms, Your Account, Clear Rules
Before you open an account at mart99, these are the conditions that govern how we operate and how your account is managed. We keep the language clear so...
Jurisdiction: Pakistan (supported regions)Language: EnglishApplies to: mart99.proEffective: current versionContact: [email protected]
How Our Legal Framework Is Structured
mart99 operates under the laws of the jurisdiction in which it is licensed, and access to this platform is extended only where local law permits. By creating an account, you confirm that you are accessing mart99 from a supported region and that you meet the age threshold required in your jurisdiction. Your account data is processed in accordance with our privacy policy,
and any funds held in your account wallet are subject to our withdrawal verification procedures. Deposits made via JazzCash, Easypaisa, SadaPay or Raast are matched to your verified account identity before release. We reserve the right to suspend accounts pending verification. This policy is reviewed periodically, and the version published at mart99.pro supersedes all prior versions.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY CONTACT PATHS
Reach Us on Legal or Account Matters
If you have a question about these terms, a dispute regarding your account, or a request to access the personal data we hold, our support team is the right starting point. We aim to respond to formal policy queries within two business days.
Team online
Email Support
Send your policy or account query to [email protected]. We handle account disputes, data requests and terms clarifications through this channel with a two-business-day response window.
Live Chat
Our live chat is available around the clock on mart99.pro for real-time help. For formal legal matters, follow up in writing so we have a record of your request.
Postal Address
For written notices, our registered correspondence address is available on request via email. Formal legal notices must be sent in writing and acknowledged by our team before they take effect.
EDITORIAL TRUST SIGNALS
Why Our Policy Pages Carry Weight
We write our legal pages the way we run the platform — with precision and without vague commitments. These signals reflect how we maintain policy integrity across every account interaction on mart99.pro.
Reviewed Regularly
Our legal terms are audited and updated on a rolling cycle. When changes occur, we publish the new version at mart99.pro and note the effective date so you always know which version applies to your account.
Plain Language
We write policy documents in clear, plain English. Pakistani account holders should not need a legal background to understand the terms governing their account on mart99.pro.
No Hidden Clauses
Every condition that affects your account — withdrawal holds, identity checks, account suspension criteria — is written out in full. We do not bury material conditions in footnotes or supplementary documents.
Data Handling Transparency
We outline exactly what personal data we collect, why we collect it, and how long we retain it. Your right to request access to or deletion of that data is stated clearly within our privacy policy section.
Dispute Resolution Path
If you disagree with a decision we have made on your account, our terms include a structured dispute path. We document each stage so you can follow the process from first contact to final resolution.
Version History Available
If you need to reference a prior version of our terms — for example in relation to an older account action — contact us and we will provide the version that was live at the relevant time.
POLICY PAGE CONSISTENCY
How This Page Sits Within Our Policy Set
Our legal section is one of several interconnected policy pages on mart99.pro. Each page covers a distinct area, and together they form a complete picture of how we operate your account and...
Privacy Policy
Details on data collection, storage and your rights under applicable data protection law.
Cookie Policy
Explains which cookies mart99.pro sets, their purpose and how to manage them in your browser.
Withdrawal Policy
Step-by-step conditions for releasing funds, including identity verification and processing timelines via JazzCash, Easypaisa, SadaPay and Raast.
Prohibited Activities
A clear list of account behaviours that may result in suspension, including multi-accounting and fraudulent deposit chargebacks.
Intellectual Property
Our brand assets, game content and site structure are protected. This section outlines permitted and prohibited use of mart99 materials.
Governing Law
Sets out which legal jurisdiction governs disputes and the process for escalating unresolved matters beyond our internal support team.
Key Elements Shaping Your Account Experience
These are the policy-side features that directly affect how your account works on mart99.pro. They are not abstract legal concepts — each one has a practical...
Identity Verification
We verify your identity before processing your first withdrawal. This is a one-time process. Once your account is verified, future withdrawals move through the standard processing window without additional document checks.
Account Security
Two-step login verification is available on your mart99 account. We strongly encourage you to activate it. Our security team monitors for unusual access patterns and will contact you directly if anomalies are detected.
Dispute Turnaround
Formal account disputes submitted via email are acknowledged within one business day and targeted for resolution within five. Complex cases involving third-party payment providers such as Easypaisa or JazzCash may take longer.
Data Retention Window
Account data is retained for the period required by applicable law after account closure. You may request a summary of the data we hold at any time by contacting [email protected] from your registered email address.
Policy Change Notice
When we update our terms, we publish the new version and note the effective date. Continued use of mart99.pro after that date constitutes acceptance. We recommend checking this page before each session if you want to stay current.
Language of Record
English is the language of record for all legal documents on mart99.pro. Any translated summaries we publish are provided for convenience only and do not override the English text in the event of a conflict.
Frequently Asked Questions on Our Legal Terms
Your account is governed by the law of the jurisdiction in which mart99 is licensed. Access is extended only where local law permits. The governing law clause in our full Terms and Conditions specifies the exact jurisdiction.
If mart99 determines that an account was opened from a region we do not support, we reserve the right to suspend that account and return any unplayed balance. We check region eligibility during account verification.
Email [email protected] from your registered address with the subject line 'Data Request'. We will acknowledge within one business day and fulfil the request within the period required by applicable law.
Yes. Contact our support team via live chat or email to request permanent account closure. Any verified balance will be returned to your linked JazzCash, Easypaisa, SadaPay or Raast account after identity checks are complete.
Prohibited activities include operating more than one account, attempting to reverse legitimate deposits via chargebacks, and sharing account credentials. Full details are in the Prohibited Activities section of our Terms and Conditions.
We retain account data for the minimum period required by applicable law following closure. After that window, data is deleted or anonymised. Contact us to confirm the specific retention period applicable to your account.
The current version is always published at mart99.pro under the Legal section. The effective date appears at the top of the document. If you need a prior version for reference, contact [email protected] with your account details.