Account Opening
Governed exclusively by these terms and conditions.
LEGAL REFERENCE
Terms That Govern Your mart99 Account
These terms set out the agreement between you and mart99 when you open an account and access our platform in supported regions of Pakistan. Reading them tells you...
Account eligibility criteriaDeposit & withdrawal conductDispute resolution processAccount suspension rulesGoverning jurisdiction
What These Terms Cover and How They Apply
By completing account registration on mart99.pro, you accept these terms in full. They apply to every session, every transaction processed through JazzCash, Easypaisa, SadaPay or Raast, and every interaction with our support team. We may update these terms when regulatory or operational requirements change; we will notify you via your registered email before any material amendment takes effect. Continued use of your
account after that notice period constitutes acceptance. These terms are governed by the laws of the jurisdiction under which mart99 operates, and they apply to you where local law permits. If any clause is found unenforceable, the remaining clauses stay intact and binding on both parties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR TEAM
How to Contact Us About These Terms
If any clause in these terms is unclear or you believe your account has been handled outside what is written here, our support team is reachable around the clock. We aim to respond to policy-related queries within 24 hours and to account-action disputes within 72 hours of receiving full documentation from you.
Team online
Live Chat
Connect directly through the chat widget on mart99.pro. Our agents can clarify any clause in these terms, walk through an account decision, or escalate a dispute on your behalf.
Email Support
Send your query to our support address for a written record of your case. Policy disputes submitted by email receive a formal written response referencing the relevant clause.
Help Centre
Our on-site help section contains clause-by-clause explanations of the most frequently questioned parts of these terms, searchable by topic or account action type.
WHY THESE TERMS HOLD
Six Foundations Behind Our Policy Commitments
These terms are not a formality — they are the documented basis for every account decision we make. Each commitment below reflects how mart99 actually operates, not aspirational language added to satisfy...
Plain Language Drafting
Every clause is written to be read by an account holder, not a lawyer. Where legal language is unavoidable, we add a plain-English summary beneath it so you always know what you agreed to.
Amendment Transparency
We publish a change log alongside any updated version of these terms. You can compare the new version against the previous one line by line before the amendment period closes.
Account Decision Audit
Every suspension, limit, or closure actioned under these terms is logged with a timestamp and the specific clause invoked, available to you on request through our support team.
PKR-Denominated Rules
All financial thresholds referenced in these terms — minimums, maximums, and fees — are stated in Pakistani Rupees to remove ambiguity for accounts operating in Pakistan.
Dispute Escalation Path
If our first-line support cannot resolve your dispute, these terms define a clear escalation path to a senior review team with a committed response window and written outcome notice.
Data Handling Clause
A dedicated data section within these terms explains what account and transaction data we hold, how long we retain it, and the conditions under which it may be shared with payment processors including JazzCash and Easypaisa.
ACROSS OUR POLICIES
How These Terms Align With Our Other Policies
These terms form the master agreement for your account. Our other policy pages extend specific areas — they do not override or contradict what is written here. The table below shows which...
Deposit Conduct
These terms set the rules; our payments page lists the supported rails (JazzCash, Easypaisa, SadaPay, Raast).
Withdrawal Processing
Timelines and verification steps are defined within these terms.
Promotional Eligibility
Specific promotion rules are addenda to these terms; in any conflict, these terms take precedence.
Privacy & Data
Our privacy policy operates under the data clause contained within these terms.
Account Suspension
Suspension and closure criteria are set out exclusively here, not in any sub-policy.
Dispute Resolution
The escalation process defined in these terms is the single authoritative path for all disputes.
Core Elements That Shape the mart99 Experience
Beyond the legal framework, these visible features define how your account works day to day. Each element below reflects a deliberate decision in how we built...
Single Account Access
One account gives you access to every section of the mart99 lobby — live tables, slots and sportsbook markets — without separate registrations or additional verification steps per section.
PKR Account Currency
Your mart99 account is denominated in Pakistani Rupees. Deposits via JazzCash or Easypaisa arrive without conversion, and your balance always reflects the amount you transferred.
Verified Withdrawal Path
Withdrawals follow a documented verification sequence outlined in these terms. Once verification is complete, funds are returned to the same JazzCash, Easypaisa, SadaPay or Raast account used for the deposit.
Session Security Controls
Your account includes session timeout settings and login-notification options. These controls are managed from your profile and are described in the account-security clause of these terms.
24-Hour Support Access
Our support team operates around the clock specifically to handle account-related queries, including questions about how a clause in these terms applies to your specific situation.
Documented Amendment Process
Any change to these terms follows a fixed notice period before it takes effect. You will receive email notification and can review a marked-up comparison before the new version becomes binding.
Frequently Asked Questions About Our Terms
These terms become binding at the moment you complete account registration on mart99.pro. By submitting your registration, you confirm you have read, understood and accepted every clause as written at that time.
We send an email to your registered address before any material change takes effect. The email includes a summary of what changed and a link to the marked-up comparison so you can review the amendment before the notice period closes.
Yes. All financial transactions on your account — including deposits via JazzCash, Easypaisa, SadaPay and Raast — are governed by the payment conduct clauses within these terms, alongside the specific conditions of each payment provider.
A breach may result in a temporary suspension, account restriction or permanent closure depending on the nature and severity. Every action is logged against the specific clause invoked and you will be notified with a written explanation.
Yes. These terms define a formal dispute escalation path. Submit your dispute through email support with your account details and the decision you are contesting; our review team will respond in writing within 72 hours of receiving full documentation.
These terms are the master agreement covering your entire account relationship with mart99. Promotional addenda and the privacy policy operate beneath these terms; in any conflict between documents, these terms take precedence without exception.
You can request account closure through our support team at any time. Pending withdrawals to your JazzCash, Easypaisa, SadaPay or Raast account will be processed through the standard verification sequence before the account is deactivated.